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Nursing Times Research
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Promoting partnership with older people through quality assurance systems: Issues arising in care homes

Jan Reed, BA, RN, PhD

Centre for Care of Older People, University of Northumbria at Newcastle, Newcastle upon Tyne

Glenda Cook, RGN, RNT, BSc(Hons), MA (Medical Ethics)

University of Northumbria at Newcastle, Newcastle upon Tyne

David Stanley, CRCCYP, SCRCCYP, BPhil, PhD

Centre for Care of Older People, University of Northumbria at Newcastle, Newcastle upon Tyne

This paper reports on a study in which a quality assurance package was introduced into 11 care homes for older people and evaluated. The package (Qual A Sess) has two features. First, it is designed to provide a mechanism for self-regulation, by providing homes with a framework for assessing care and services in a systematic way. Second, it promotes the participation of residents in the quality process, by including them as members of self-assessment teams. A case study methodology was used to evaluate the process of introduction, and this paper focuses on data from older people which describes their views about participation. The paper concludes that skills in communication and assessment, and sensitivity to individual needs and problems is required in order to facilitate meaningful participation from older people.

Key Words: Older people • Quality • Care homes • Support • Assessment

Nursing Times Research, Vol. 4, No. 5, 353-363 (1999)
DOI: 10.1177/136140969900400505
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[Abstract] [PDF]